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Case №08 · Remote diagnostics

One month of downtime – caused by a single relay contact

Remote diagnostics on a Schneider PacDrive packaging machine: after roughly one month of downtime, the cause was found in about two hours — an incorrectly wired contact on relay KA20.

One month of downtime – caused by a single relay contact
Result≈ 2 h

to identify the cause

Location / working method
100% remote
Year
2026
Focus
SCHNEIDER PACDRIVE

01 / The initial task

From the task to implementation.

After a servo drive had been replaced, a packaging machine with Schneider PacDrive would no longer start. The customer and electricians spent about a month searching for the fault, and the manufacturer connected remotely twice. Drives, power supply and wiring were checked without finding the solution. The task was to identify the start interlock systematically without replacing further healthy components.

02 / My scope of work

My scope of work

One month of downtime – caused by a single relay contact
  1. 01

    Remote connection to the Schneider PacDrive controller and work with the original project

  2. 02

    Analysis of live signals, interlocks and PLC logic in SoMachine Motion Logic Builder

  3. 03

    Comparison of program states with the electrical diagram and contactor feedback signals

  4. 04

    Localization of an incorrect feedback signal from the power contactor

  5. 05

    Inspection of relay KA20, which had previously been replaced

  6. 06

    Identification of a normally closed contact wired instead of the required normally open contact

  7. 07

    Rewiring to the correct contact followed by a functional test

03 / Result

Relay contact fault located. Machine restarted after the correction.

  • The fault cause was clearly localized in about two hours of remote diagnostics
  • The fault disappeared after the contact wiring was corrected
  • The machine started immediately after the correction
  • No further unnecessary replacement of healthy drives or components was required
  • A month of downtime ended by correcting a single feedback-contact wiring error

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